211 582 177

COMMUNICATION PLUS: Transform Conflict Into Productivity

There is a positive face of conflict when it is effectively managed. In this premium course, participants will learn how to transform conflict into a collaborative process that favors the emergence of creative solutions, with positive results for the organization. When people feel empowered and more confident to deal with differences in a constructive and balanced way, motivation, team-work and commitment tend to develop in a promising way.

– the brain, the emotions and human needs
– effectively identify my needs and those of the other
– the language that disconnects and the language that promotes proximity
– learn to say “no” without harming the quality of the relationship
– learn to say the “positive-no” in favor of a greater “yes”
– the 4-step process for resolving conflicts
– body language in conflict resolution
– practical conflict resolution exercises


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